Dutch Back Office Customer Support Agent In Malta

Are you eager to help create a safer online environment by preventing scams fraud and inappropriate content We are offering an exciting opportunity for Dutch or Flemishspeaking individuals to join our team as FullTime Customer Support & Content Moderators in the beautiful island of Malta.

Role Overview:

In this role you will split your time between assisting customers and moderating online content:

Customer Support (70%):

• Provide prompt and professional responses to customer inquiries via email and live chat ensuring that all issues are resolved efficiently.
• Deliver accurate and comprehensive information to customers contributing to the achievement of support goals.

Content Moderation (30%):

• Monitor and evaluate usergenerated content on various platforms to ensure it meets company guidelines and complies with legal standards.
• Help create a secure digital environment by addressing and reporting inappropriate content.

Key Responsibilities:

• Stay informed about and adhere to client policies guidelines and best practices.
• Identify and suggest improvements in workflows tools and processes.
• Work closely with internal teams and external clients to ensure seamless operations.
• Participate in ongoing training to ensure adherence to the latest content moderation standards.

Requirements:

• Language Skills: Native Dutch or Flemish speaker with a good command of English (B2 level).
• Technical Proficiency: Familiarity with Microsoft Office programs including Excel and Word.
• Experience: No prior experience is required; however a strong desire to learn and attention to detail are essential.
• Personal Qualities: Ability to make quick sound decisions with a proactive and adaptable approach to new challenges.

Work Schedule:

• Shifts: Rotational shifts with working hours from 7:00 AM to midnight five days per week.
• Contract: Permanent fulltime position.
• Training: Comprehensive twoweek training which requires onsite attendance.

Benefits:

• Healthcare: Access to health insurance after six months of employment.
• Career Growth: Multiple opportunities for career advancement within the company.
• Relocation Support: Assistance with travel costs and temporary accommodation upon arrival in Malta.

Why Join Us

Our company is a global leader in content moderation dedicated to ensuring safer digital interactions across a variety of platforms. We foster a vibrant multicultural workplace where your contributions will have a direct impact on online safety. If you are passionate about making a difference wed love to have you on our team.

Ready to take the next step Apply today and help us keep the digital world safe.

Remote Work :

No