Employer Active
Job Alert
You will be updated with latest job alerts via emailJob Alert
You will be updated with latest job alerts via emailNot Disclosed
Salary Not Disclosed
1 Vacancy
The Collection Specialist will join a large finance team and be integrated into the companys daytoday operations. The role will report to the internal O2C tower lead and participate in collection activities on behalf of the client.
Role description:
Perform the daytoday shared services collections function within the defined process standards
Proficiency in AR reporting including debtors aging unapplied cash etc.
Achieve daily weekly and monthly targets as assigned by management and prioritize the collection of debt within the AR ledger
Communicate with customers via verbal and email communication
Resolve open cases with haste to enable timely reporting
Perform internal investigation to support customer resolution of identified issues
Use experience to support team leads in decisionmaking process surrounding aged collections from debtors
Responsible for recording and performing internal investigations to support customer resolution of identified issues
Liaise with internal teams to understand if accounts should suspended/reactivated
Calculate overdue interest in dunning letters based on customer type
Prepare and pass noncollectible debtors to the litigation / third party team
Work closely with the Credit Provider and Financial Controllers to follow the guidelines outlined in the Credit Policy
Research and respond to internal/customer inquiries which may include but is not limited to providing invoice copies and statements and updating system notes as required
Resolve disputes by working with internal teams and/or the customer to verify information
Assist in adhoc projects relating to the company
Perform all other duties as assigned or required
Continuously look for and create more efficient processes and implement improvements
Qualifications:
Fluent Italian and English is essential
Prior collections/customer contact experience
Experience working with a large global finance team or BPO firm is an advantage
Strong relationship management skills and ability to influence decisionmaking among senior stakeholders within a matrixed environment
Strong financial acumen and analytical thinking
Strong working knowledge of SAP S4 accounts receivable capabilities
Highly motivated and detailoriented with an ability to take ownership and multitask
Proven success in collaborating with external clients as partners
Excellent communication skills with the ability to challenge & collaborate
Demonstrated ability to work effectively both independently and as a part of a team
Excellent Google suite & MS Office skills
Full Time