IT System Support Engineer

IT System Support Engineer

Objective

Provide a single point of contact for end users to receive support and maintenance within the desktop computing environment.

Reporting to: Team Leader System Support

Salary range:$7080K Super

Responsibilities (key tasks and requirements of the role)

• Assist the Systems Administrators and IT Manager with desktops servers and infrastructure maintenance.
• Supporting users with Windows 10 and desktop applications issues and requests
• Troubleshoot Windows OS in an efficient and professional manner
• Ensure all services requests are resolved within defined service levels and according to their priority
• Responsible for basic Systems Administration and Network Support requests
• Adhere to IT afterhours rostering schedules
• Ability to support and troubleshoot Mobile Devices
• Additional tasks as required.

Competencies (essential behaviours required for the role)

• Client focus Ensuring that the clients perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet client and business needs
• High Work Standards Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; selfimposing standards of excellence rather than having standards imposed.
• Initiating Action Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
• Decision Making Identifying and understanding issues problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts constraints and probable consequences.
• Managing Work Effectively managing ones time and resources to ensure that work is completed efficiently.
• Energy Consistently maintaining high levels of activity or productivity; operating with vigor effectiveness and determination over extended periods of time.

Knowledge and Experience (required for the role)

• Demonstrated experience supporting Windows 10 operating systems in complex and business critical environments
• Experience in creating and deploying images to Windows desktops and laptops
• Experience in working in Microsoft Servers 2012/2016 and Active Directory environment
• Basic networking knowledge
• Basic Office 365 administration knowledge
• Exposure to cloud computing is advantageous
• Ability to communicate clearly to provide clear direction both in writing and verbally
• Excellent communication skills (both written and verbal) high level of professionalism and maturity and the ability to manage stressful situations
• Passionate about new technologies and show willingness to learn
• 2 years experience in a system/helpdesk support environment.