Tasks
- Answering incoming customer queries promptly
- Identifying issues and providing effective solutions to ensure customer satisfaction
- Recording customer data accurately in the CRM system
- Providing adhoc support as required
- Being a team player and collaborating for the success of the team and project
Requirements
- A nativelevel proficiency in French and a C1 level of English
- A valid Spanish work permit (required)
- Start availability on 12/08 or 26/08
- Living in Barcelona
- Excellent listening skills and proficient communication abilities
- A drive for excellence and professionalism
- Strong teamwork skills and dedication to collaborative success
- Excitement about intercultural communication and the expatriate lifestyle
Benefits
- Possibility to work either 39h/week or 30h/week
- Salary Package of 164255/ month gross OR 129675/ month gross
- Indefinite contract (probation period 2 months)
- Working hours from MoFr 9 AM to 6 PM (39h) OR 11 AM to 5 PM (30h)
- Hybrid position (33% in the office)
- Working in an international Team on site in Poblenou Barcelona
- Hybrid Training of 8 days (nearly fully paid)
Your future company is a global leader in the BPO industry. With 170000 employees across the globe you will be member of a team behind the best experiences for 750 of the worlds leading and digitalfirst brands. The innovative solutions technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.