Housing Advisor

3 months contract with Local government

Job Summary:

Our Housing Services Contact Centre (HSC) are looking to recruit Housing Advisors to work in a very busy environment who must have experience of repairs and have used Northgate system. They need to be energetic and enthusiastic people who are committed to positively managing resident expectations and providing consistently brilliant customer service over the phone. This role is the first point of contact for our residents and covers service areas including repairs leasehold rents estate facilities and general customer enquiries

Key Duties (Sample):

To respond to telephone face to face email and correspondence enquiries made by residents and provide advice and assistance in resolving them at the initial point of contact.

To schedule appointments and manage handoffs with specialist support teams.

To record actions and outcomes on the relevant ICT system and manage customer records.

To provide customer services at all THH customer contact points and work flexibly to deliver the service to the hours of operation agreed with residents.

To undertake outbound contacts to support vulnerable residents consultation and satisfaction surveys.

To undertake a range of customer services support activities (forms processing and document management).

Essential Experience and Qualifications (Sample):

Experience and knowledge of Housing policies and procedures

Knowledge and experience of dealing with residents directly

Additional information to note:

This position is located in East London. Hybrid working after training. Business hours are between 8.30am 5pm.

The closing date for this position is Friday 09/08/2024