Market Operations Manager - East

Market Operations Manager East

Looking for a motivated individual with excellent organizational and customerfocused skills to lead the development and growth of our "Luxer Liaison" service on the East Coast.

Luxer Liaison is a premium service level designed to assist highpackagevolume properties in managing package flow and their Luxer systems. This service provides onsite package management to complement our automated package systems. Our Liaison program in Washington D.C. Georgia and Florida have experienced significant growth necessitating the appointment of a dedicated individual to manage operations and account relationships in the markets. As the program expands this role may include managing operations in additional markets.

What you will do:

• Manage a team of 1520 service professionals ( Liaisons ) providing service to multiple luxury apartment buildings in Washington D.C. Atlanta Savannah Fort Lauderdale Miami and potential additional markets
  

• Champion our Liaison team fostering a positive work environment in person and remotely
  

• Manage the weekly operational service schedule and ensure that the service is being delivered to the expected quality level
  

• Build strong relationships with existing accounts responding rapidly to issues/concerns
  

• Help onboard new properties as they adopt the Liaison service
  

• Hire and train new Liaisons as needed (attrition to support market growth)
  

• Develop Liaisons into Lead/Seniors Liaisons to support account management in growing markets as needed
  

• Build processes and procedures that allow our Liaisons to efficiently service the market and help build a profitable business
  

• Occasionally nurture new Liaison sales opportunities and work with our sales team to win them
  

• Potential for up to 2550% travel.
  

Requirements

Who you are:

• Strong organizational skills and attention to detail
  

• At least 2 years experience managing service professionals
  

• At least 2 years experience working in a customer facing role as a leader
  

• Experience managing a scheduled hourly workforce
  

• Experience coaching and developing an hourly workforce
  

• Demonstrated experience building and scaling operations for a new program and/or in a new market
  

• Demonstrated success building strong direct relationships with customers
  

• Exceptional communication skills; demonstrated ability to communicate well with both customers and reports
  

• Willingness to serve as a playercoach often working in person with the team
  

• Comfortable with technology (Google Suite Macbook/iPad Zoho and various applications)
  

• Selfdirected with a track record of succeeding in ambiguous situations
  

• Creative problem solving this is a program in its early phases; you will have to overcome unforeseen challenges.
  

• Experience in the multifamily market preferred but not required
  

• The abovelisted duties are not exhaustive and the employee may be required to perform other tasks as needed and assigned by the leadership team.
  

• Potential for up to 2550% travel. This individual must be located in either Atlanta Fort Lauderdale Charlotte Washington D.C. or Miami
  

Benefits

What s in it for you:

• Compensation: $60000$65000/annually potential for quarterly performance based incentives (Bonus)
  

• You ll have opportunities to advance. We re fans of helping our employees learn different aspects of the business be challenged with new tasks mentored and grow.
  

• As Luxens we celebrate one anothers differences and ideas. Were proud of our culture of diversity and inclusion and we have programs that bring us together on important issues and provide educational opportunities for all employees
  

• A generous benefits package (Medical Vision Dental)
  

• 401K with employer match
  

• Accrued Paid Time Off
  

• Accrued Paid Sick Leave