Support Specialist Revision Village

Revision Village is an awardwinning educational platform recognised as the #1 teaching and learning platform for teachers and students in the International Baccalaureates Diploma Program.

As we continue on an exciting growth trajectory an opportunity has opened up for a passionate individual to join our support function.

As a Support Specialist youll be managing and responding to inbound communication from our global community of teachers and students across 90 countries. We are a globally distributed team and this role is fully remote.

What youll be doing

• Your main responsibility is to interact with customers and resolve customer queries
• You will work on issues our customers are facing using your troubleshooting and problem solving skills to identify and address the root cause. Youll triage issues or questions to specialists where needed.
• Developing a structured approach to dealing with our most common queries through a library of common responses and product guides

What youll bring

• Excellent written communication skills
• Attention to detail and a proactive and organised and approach to your work
• Empathy for the customer and a desire to understand and resolve issues
• Reliability and the ability to work independently
• Commitment to consistent highquality work

Channels of support

Our primary modes of support are through email (specifically Hubspot) and questions/submissions through our Help Centre. Its expected that well soon be introducing additional channels through online communities such as Discord.

This is an exciting opportunity within a fastgrowing and leading EdTech organisation. If you think this role sounds like you please apply via the instructions below.

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