Customer Success Manager

Join Our International Team

At Nosto we believe shopping should be personal and our people work to the best of their abilities to ensure retailers and brands are providing the best eCommerce experiences their customers deserve. With a global team spread across nine countries Nosto is a melting pot of backgrounds personalities and expertise. As a team of selfmotivated compassionate individuals who all get excited to make shopping just a little bit more fun we set our goals high and we always make sure to have some fun on our way to reach them.

Nosto is looking to hire an Englishspeaking Customer Success Manager to join our International team.

As a Customer Success Manager you will be part of the commercial team in the APAC Region based in Sydney. You will liaise with both Sales and the Product Team guaranteeing the growing international Nosto clientele a professional experience with Nosto and maintaining Nostos position as the global leader in personalization.

You will work closely with SMB and MidMarket clients using Nosto to make sure all steps of the technical implementation are handled flawlessly. You act as a consultant to the client making sure best practices are followed. This includes hosting webinars on Nosto and CRO producing material on personalization and product improvement projects and providing technical support for customers tech teams.

Responsibilities what are you going to do:

• Empower our SMB and MidMarket clients to reach their goals using Nostos Personalization Platform Visual UGC databased strategy suggestions and our partner network
• Own the entire SMB and MidMarket client lifecycle after onboarding including training retention growth & satisfaction
• Engage a large portfolio of SMB and MidMarket clients and build personal relationships with key people in the organizations
• Identify and act on winwin expansion opportunities for additional client investments
• Maintain high average NRR rate within personal portfolio of MidMarket clients
• Relay valuable feedback and insights from the market to the product team
• Deliver keynotes and webinars on different aspects of personalization
• Create customer heroes & advocates and working proactively with marketing to tell their story
• Run effective Quarterly Business Reviews with your portfolio of SMB and MidMarket clients.

Requirements what we expect from you:

• Combination of an analytical mindset (distilling big challenges into core components) coupled with a creative spirit (seeing multiple possible solutions)
• Deep understanding of Ecommerce its ecosystem (e.g. Platforms) and drivers (e.g. Conversion rate optimisation)
• 2 Years of Customer Success Experience either in a similar or complementary role
• Excellent communication skills: active listening persuasive writing and presenting
• Ability to challenge clients assumption while maintaining absolute servicemindedness
• Ability to disseminate complex information in tangible and digestible ways
• Ability to own your book of business including the ability to balance competing priorities and manage several timesensitive issues with minimal direction in a fastpaced environment
• Fluent English

What we respect:

• An entrepreneurial personality: you will be part of the core team building something completely new and delivering it to exciting and innovative online businesses and brands
• Good understanding of HTML CSS Javascript
• Experience with Email marketing
• Understanding of Google analytics or any other web analytics tool
• Passion for emerging technology and/or retail

What we offer:

• Fast learning of all the aspects of ecommerce
• Working with a stateoftheart product and delivering it to exciting and innovative D2C brands.
• A great team consisting of highly experienced professionals with rich backgrounds in Tech eCommerce and Data Science
• A job that gives you independence and autonomy and the opportunity to make a real difference in a fastgrowing company.
  

Benefits:

• Apple Devices
• Ergonomic and centrally located offices with flexible working hours and remote working options
• Opportunities to meet and collaborate with awesome team members from all over the world
• An extra day off on your birthday
• Mental Health App benefit
• Paid time off to do good for the community around you
• About five weeks of vacation and other benefits depending on the location

Nosto Supports Workplace Diversity

We are committed to Equal Employment opportunities without regard for race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or veteran status. If you have a disability or special need that requires accommodation please let us know.