Beauty Advisor with German - Porto
Posted on :
07-08-2024
Employer Active
1 Vacancy
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Job Description
Your job:
Customer contact via live chat phone Emails webforms or Social;
Management of consumer requests relating to Information and complaints;
Providing excellent solutions and service;
Providing product and beauty advice in a professional precise and timely manner;
ECOM advice (questions related to returns deliveries or refunds);
Care advice (questions related to products product alternatives or product specifics).
What we are looking for:
Must have
Excellent communication skills empathy & high focus on customer satisfaction;
Customer orientation problem solving skills teamwork;
Native language skills in German;
English knowledge at least B2 (written spoken and read);
Good IT skills required competence and speed in the use of tools to report interactions;
Availability to work on shifts.
Nice to have
Prior experience in Cosmetics and Luxury sector is preferential;
Knowledge and experience with digital and social media;
Previous experience in Customer Service.
What you will gain:
- Full time contract signed;
- 1448 gross salary;
- Health Insurance;
- 12 months contract;
- Stable work and career progression;
- Investment in training and personal development.
.
Employment Type
Full Time
Key Skills
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