Multilingual Customer Service Representative In Lisbon - Portugal
Posted on :
07-08-2024
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Job Description
Cross Border Talents is looking for Customer Support Representatives for various languages to work for our Clients in Lisbon Portugal!
Want to make use of your language and technology skills and live a unique experience in a multicultural environment as well as gain some valuable International experience in a beautiful destination.
If you speak the following languages please get in touch and apply here.
- German (Remote in Portugal)
- Dutch
- Italian (Remote in Portugal)
- French (Remote in Portugal)
- Turkish (Remote in Portugal)
- Czech (Remote in Portugal)
- Estonian
- Ukrainian
- Russian
- Croatian
- Greek
- Latvian
- Danish
- Finnish
- Norwegian
- Swedish
- Hebrew
- Polish
- Spanish
Your role as a Customer Support Representative:
- Respond and record consumer inquiries/questions raised through free phone lines email and online chat;
- Maintain Accurate data input of consumer inquiries questions and feedback on the customer services database;
- Ensure Client complaints are dealt with and logged in line with the companys complaints escalation policy;
- Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
- Troubleshoot through the use of open questions support documents and system training;
- Offer recommendations to common problems or frequently asked questions.
Requirements:
- High School Diploma
- Native/Fluent in required language
- Good level of English: B2
- To be willing to relocate to Lisbon Portugal
- Must have EU Citizenship or a Portuguese residence card (the companies do not sponsor the candidates to get their Visa)
Benefits:
- Great international experience in a multi cultural environment
- Relocation assistance is provided
- Monthly Performance bonus
- Private Health & Life Insurance
- 25 days annual leave
- Working hours: 40h per week 8 hours per day / 5 days a week; (Rotational Shifts)
- Other recreational activities and events sponsored by the company.
If you are interested in joining our team please send your CV to or send me a private message.
Dont miss out this amazing opportunity!
Remote Work :
No
Employment Type
Full Time
Key Skills
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