Technical Support Engineer

What will you do

• Selfinitiation you should be able to work independently with little supervision.
• You should have excellent analytical and problemsolving skills.
• Strong verbal and written communication skills.
• The ability to work under pressure.
• Good interpersonal skills.
• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching diagnosing troubleshooting and identifying solutions to resolve issues.
• Following standard procedures and collaborate with cross functional teams for proper escalation of unresolved issues to the appropriate internal teams.
• Experience working with enterprise customers and complex technical environments.
• Document technical knowledge in the form of notes and manuals.

What you must have

• Databases Operations Management (MySQL MongoDB No SQL)
• Experience in creating and consuming REST APIs (HTTP WebSocket WebRTC)
• Knowledge on API Automation (Postman Jmeter)
• Experience in development tools like GIT Bit Bucket JIRA etc.
• Experience in AWS services is preferred (CLI IDE SDK)
• Ability to work independently manage multiple priorities and adapt to changing environments.
• Familiarity with bug tracking systems customer support platforms and remote support tools.
• Understanding of networking concepts security protocols and system administration.