Facility IT coordinator On-site

Who we are

the worlds smallest book at Catawiki we come across exceptional objects such as these every day.

Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75000 special objects in auction every week each reviewed and selected by one of Catawikis hundreds of inhouse experts specialised in Art Design Jewellery Fashion Classic Cars Collectables and many more.

Weve sold 10 million unique items to date and its our mission to become the worlds most popular auction destination for special objects.

Were an innovative pioneering and fastgrowing scaleup. If you think you can make a difference to our team go ahead and apply.

About the role

We are seeking a Facility & IT Coordinator for our beautiful centrally located office in Lisbon. In this role you will provide essential support for Facility and ITrelated services assisting our central Facility and IT team with daytoday operations and participating in various Facility and IT projects. You will collaborate closely with our central Office Facility and IT team based in Amsterdam.

What youll do

• Be the friendly host in the office welcoming employees and supporting them
• Receive deliveries and ensure they are stored properly or delivered to the right person
• Provide administrative support for Office/Facility & IT Management including the registration of incoming and outgoing deliveries (stock management) approval of invoices and maintaining the email inbox
• Handle and manage Facility and IT requests via Jira and Slack
• Coordinate maintenance and repairs with the local landlord
• Oversee health and safety in the office addressing and following up on any potential issues including emergency response evacuations
• Coordinate Catawiki events such as lunches drinks dinners parties etc
• Assist with travel and accommodation arrangements for Catawikians using the travel booking tool
• Support daily tasks such as replenishing supplies (drinks) checking the mailbox and maintaining tidy areas
• Clean common areas and meeting rooms as needed during the day (daily cleaning is handled by a professional cleaning service)
• Set up workstations including the installation of monitors keyboards mice and headsets
• Provide helpdesk support for issues such as password resets MFA and access problems related to our suite of SaaS tools including Google Workspace Okta Slack and JAMF
• Work with our Senior IT Team members to resolve more complex ad hoc issues identify areas for improvement and escalate problems as necessary
• Ship and receive hardware for Catawikians including onboarding offboarding refreshing and repairing
• Troubleshoot remote application access and hardware problems
• Liaise with hardware providers to order new technology equipment and software licenses internationally and keep the asset inventory updated

What youll bring

As thewelcoming faceof our workspace you will ensure that all employees and guests feel warmly greeted and supported. You will be attentive to how your colleagues interact and what they value using your positive energy and open mindset to create a great experience for everyone who steps into the office. Additionally you will address their Facility and IT needs to ensure a smooth and efficient working environment.

• A recent graduate in Facility Management Hospitality or IT Management or someone with 13 years of experience in a facility role and/or IT support function
• A high level of responsibility drive and strong service orientation
• Excellent organizational skills with the ability to prioritize and plan work in advance and a keen eye for detail
• The ability to work independently even when remote from the central Facility/IT team
• Resilient under stress with strong multitasking abilities
• A proactive approach to developing and improving processes with a willingness to take initiative and make suggestions
• Strong social skills and empathy which you use to build and maintain strong relationships with all stakeholders
• Positive energy and a professional attitude
• Excellent communication skills both verbally and in writing in English with Portuguese; fluency in additional European languages is a plus
• Willingness and ability to be physically present at the office throughout the week (5 days a week) with a handson mentality
• Experience or certification in emergency response or first aid is a plus
• Strong problemsolving skills with the ability to identify root causes
• Quick to absorb and retain information with a passion for learning
• Strong knowledge of IT support best practices including ticketing systems cloud platforms basic networking and software licensing

Access to a vehicle and a drivers license will be considered an asset but not required

Heres what we can offer you

This is your chance to join our mission to fulfill peoples passions as part of a young and dynamic organization. Youll be part of an enthusiastic highly motivated team of 800 Catawikians.

Additionally you can expect:

• A challenging role in a diverse international and fastgrowing organisation with over 50 nationalities.
• Regular fun activities both on and offline e.g summer parties boat rides and regular team events.
• Great secondary benefits including a holiday allowance and a fantastic pension plan paid for by Catawiki.
• Hybrid ways of working between home and office. We offer remote and activitybased working suited to the team and individual responsibilities
• We care about our teams wellbeing and offer a holistic wellbeing programme including our Employee Assistance Programme offering clinical services singlesession therapy wellness support and more.
• Tailored learning and development opportunities to support your personal and professional growth;

We want to help you celebrate special occasions in life by:

• Provide employees with a 100 EURO Catavoucher upon joining and 50 EURO birthday Catavouchers;
• Extra days of annual leave for work anniversaries at 3 5 8 and 10 years;
• Additional leave allowances for important life events such as moving engagement & marriage;
• Each year Catawikians get an additional days leave to Pursue their Passion!

Please note that our benefits offering changes depending on which country you are employed in. For our countryspecific offering please ask your recruiter.

Our commitment to you

Catawikis eclectic team represents an international and intergenerational mix of people from different professional and cultural backgrounds. We foster an inclusive and queerfriendly work environment committed to making every Catawikian feel welcomed and empowered. Whatever your story we encourage you to bring your unique perspective to the table.

Catawiki stands with Ukraine and encourages people displaced by the current conflict to apply. In addition to the several initiatives weve launched were open to ideas on ways we can continue to support the humanitarian effort.

Our offices and way of working

We have sensational offices in Amsterdam Paris and Lisbon. Most of our employees are within commutable distance of one of our office locations and enjoy a hybrid work model. This means we expect you to be in the office 2 out of 5 days roughly 40% of your working time to collaborate and connect with each other. The exception is of course if the job description specifically states that the role is 100% remote as some experts and sales positions are.

Interested

Apply directly with an English CV and cover letter by submitting your information at the bottom of this page. By submitting your application you agree to .

If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyways. You may be just the right candidate for this or other roles.