Dutch Speaking Customer Advisor

We are a leading company in the ecommerce industry dedicated to providing exceptional customer service and innovative solutions to our global clientele. As we continue to expand our operations we are seeking a motivated and customerfocused individual to join our team as a Dutch Speaking Customer Advisor. This role is ideal for someone who thrives in a dynamic fastpaced environment and is passionate about delivering outstanding customer experiences.

Job Description:

As a Dutch Speaking Customer Advisor you will be the first point of contact for our Dutchspeaking customers. Your primary responsibility will be to assist customers via email and chat ensuring their inquiries are resolved promptly and effectively. You will play a crucial role in maintaining high customer satisfaction levels by providing accurate information resolving issues and offering appropriate solutions.

Key Responsibilities:

• Respond to customer inquiries and provide support through email and chat in Dutch.
• Handle customer complaints provide appropriate solutions and follow up to ensure resolution.
• Maintain a high level of product knowledge to effectively assist customers.
• Document all customer interactions and maintain accurate records.
• Collaborate with other departments to resolve complex customer issues.
• Assist in identifying and implementing improvements to customer service processes.
• Provide feedback to management on recurring customer issues and suggest possible solutions.
• Strive to achieve individual and team performance targets.
• Participate in training sessions and stay updated with the latest product and service information.

Requirements:

• Fluency in Dutch and English both written and verbal.
• Strong communication skills and a customercentric approach.
• Ability to work independently and as part of a team.
• Excellent problemsolving skills and attention to detail.
• Good organizational and timemanagement skills.
• Prior experience in customer service is beneficial but not mandatory.
• Proficiency with computer systems and familiarity with ecommerce platforms is an advantage.

Benefits:

• Competitive salary package.
• Health and life insurance.
• Opportunities for career growth and professional development.
• Hybrid working model: 2 days at the office and 3 days working remotely.
• Relocation package for candidates moving from abroad including flight tickets to Malta and accommodation.
• Friendly and supportive work environment.
• Access to training programs and resources to enhance your skills.

Why Join Us:

• Be part of a dynamic and innovative company in the ecommerce sector.
• Work in a multicultural environment with colleagues from around the world.
• Enjoy a balanced worklife with our hybrid working model.
• Benefit from comprehensive health and life insurance coverage.
• Take advantage of opportunities for career advancement and continuous learning.
• Relocate with ease with our relocation package that covers your flight and accommodation expenses.

If you are a proactive individual with a passion for customer service and looking for a rewarding career in a vibrant industry we would love to hear from you. Apply now to join our team and make a difference in the world of ecommerce!

Remote Work :

No