Norwegian Speaking Customer Advisor

Join our innovative and fastgrowing ecommerce company committed to providing exceptional online shopping experiences to customers worldwide. Our dedication to quality and customer satisfaction has positioned us as a leader in the industry. As we continue to expand we are seeking enthusiastic customerfocused individuals to join our team in Malta.

Position Overview:

We are looking for a highly motivated Norwegian Speaking Customer Advisor to provide outstanding customer support via email and chat. The role is hybrid requiring you to work 2 days in the office and 3 days remotely. The ideal candidate will be passionate about helping customers resolving issues and ensuring a smooth shopping experience. While prior experience in customer support is beneficial it is not mandatory as comprehensive training will be provided.

Key Responsibilities:

• Promptly and professionally respond to customer inquiries via email and chat.
• Assist customers with order placements product inquiries and troubleshooting issues.
• Provide detailed and accurate information to customers about products services and company policies.
• Handle and resolve customer complaints in a courteous and efficient manner.
• Collaborate with other departments to resolve complex issues and ensure customer satisfaction.
• Maintain a positive empathetic and professional attitude towards customers at all times.
• Keep records of customer interactions transactions comments and complaints.
• Continuously update job knowledge by participating in educational opportunities and training sessions.

Qualifications:

• Fluency in Norwegian and English both written and spoken.
• Excellent communication and interpersonal skills.
• Ability to multitask prioritize and manage time effectively.
• Strong problemsolving skills and the ability to think on your feet.
• Basic computer skills and familiarity with ecommerce platforms is a plus.
• Previous experience in customer support or a related field is advantageous but not required.

What We Offer:

• Hybrid Work Model: Enjoy a balanced work schedule with 2 days in the office and 3 days working remotely.
• Relocation Package: For candidates relocating from abroad we provide flight tickets to Malta and accommodation in Malta to help you settle in comfortably.
• Competitive Salary: We offer an attractive salary package that rewards your skills and dedication.
• Health and Life Insurance: Comprehensive health and life insurance plans to ensure your wellbeing.
• Career Growth Opportunities: We believe in investing in our employees and provide ample opportunities for career advancement and professional development.
• Vibrant Work Environment: Work in a dynamic and multicultural environment where teamwork and collaboration are valued.
• Additional Benefits: Enjoy various other perks such as company events wellness programs and discounts on our products.

Why Malta

Malta is not just a place to work; its a place to live. Known for its stunning landscapes historical sites and vibrant culture Malta offers an excellent quality of life. With its warm climate beautiful beaches and friendly locals youll find yourself in a perfect blend of work and leisure.

If you are excited about this opportunity and believe you have the skills and drive to succeed we would love to hear from you.

Remote Work :

No