Spanish Speaking Social Media Support Agent

Become a part of our energetic and forwardthinking team in Lisbon! As a leading player in the social media sector we deliver exceptional services to clients worldwide. Our inclusive and diverse workplace is something were proud of and were excited to welcome enthusiastic individuals to join our amazing team.

Job Description: Are you passionate about social media and fluent in Spanish Do you excel at maintaining engaging and safe online communities Were searching for a dedicated and detailoriented Spanishspeaking Social Media Support Agent to work onsite in Lisbon. Youll be the primary contact for our Spanishspeaking users assisting with inquiries resolving issues and ensuring our content is topnotch.

Key Responsibilities:

• Content Moderation: Monitor and moderate usergenerated content to ensure it adheres to our community guidelines.
• User Assistance: Interact with users on social media platforms in Spanish providing accurate and timely support.
• Issue Resolution: Efficiently handle and resolve user complaints and issues ensuring high levels of satisfaction.
• Record Keeping: Maintain detailed records of user interactions and moderation activities.
• Team Collaboration: Work closely with various departments to enhance user satisfaction and address complex issues.
• Continuous Improvement: Identify opportunities to improve user experiences and suggest innovative solutions.
• Stay Updated: Keep uptodate with platform policies company updates and industry trends.

Requirements:

• Fluent in Spanish (C1/C2) and proficient in English (B2)
• Previous experience in content moderation customer service or a related field is beneficial but not mandatory.
• Strong communication and interpersonal skills
• Excellent problemsolving abilities and attention to detail.
• Ability to work both independently and as part of our dynamic onsite team in Lisbon.
• Familiarity with social media platforms moderation tools and Microsoft Office Suite.

Benefits:

• Competitive salary and performancebased bonuses.
• Relocation Package: Well cover your flight to Lisbon and provide accommodation.
• Health and life insurance to keep you secure and healthy.
• Comprehensive training and ongoing professional development.
• Career advancement opportunities within a supportive and inclusive company culture.
• Extra perks: Enjoy team outings company events and more fun activities!

Why Lisbon Lisbon is a beautiful city with a rich history and vibrant culture and its also a thriving tech hub. Experience a perfect worklife balance with sunny weather delicious food and friendly locals. Whether youre exploring historic neighborhoods relaxing by the beach or enjoying the citys nightlife Lisbon offers something for everyone.

Excited to join our team Apply now and embark on an exciting journey in Lisbon!

Remote Work :

No