Spanish Speaking Social Media Support Agent

Join our lively and innovative team in Lisbon! As a top name in the social media industry we provide topquality services to clients worldwide. Our diverse and inclusive culture is something we cherish and were thrilled to welcome passionate individuals to join our outstanding team.

Job Description: Are you a social media enthusiast fluent in Spanish Do you enjoy ensuring online communities are engaging and safe Were looking for a dedicated and detailoriented Spanishspeaking Social Media Support Agent to work onsite in Lisbon. Youll be the main contact for our Spanishspeaking users helping with their questions resolving issues and keeping our content top quality.

Key Responsibilities:

• Content Moderation: Review and moderate usergenerated content to ensure it meets our community standards.
• User Support: Respond to user inquiries on social media platforms in Spanish providing clear and timely assistance.
• Issue Resolution: Efficiently handle and resolve user complaints and issues ensuring high satisfaction.
• Record Maintenance: Keep thorough records of user interactions and moderation activities.
• Team Collaboration: Work with various departments to enhance user satisfaction and resolve complex issues.
• Continuous Improvement: Identify opportunities to improve user experiences and suggest innovative solutions.
• Stay Updated: Keep informed about platform policies company updates and industry trends.

Requirements:

• Fluent in Spanish (C1/C2) and proficient in English (B2)
• Previous experience in content moderation customer service or a similar field is a plus but not essential.
• Strong communication and interpersonal skills
• Excellent problemsolving skills and attention to detail.
• Ability to work both independently and as part of our dynamic onsite team in Lisbon.
• Familiarity with social media platforms moderation tools and Microsoft Office Suite.

Benefits:

• Competitive salary and performancebased bonuses.
• Relocation Package: Well cover your flight to Lisbon and provide accommodation.
• Health and life insurance to ensure your wellbeing.
• Comprehensive training and continuous professional development.
• Career advancement opportunities within a supportive and inclusive company culture.
• Extra perks: Enjoy team outings company events and more fun activities!

Why Lisbon Lisbon is a stunning city with a rich history and vibrant culture and its also a growing tech hub. Experience a perfect worklife balance with sunny weather delicious food and friendly locals. Whether youre exploring historic neighborhoods lounging by the beach or enjoying the citys nightlife Lisbon offers something for everyone.

Excited to join our team Apply now and start your exciting journey in Lisbon!

Remote Work :

No