Providing technical expertise (development and administration) in the Microsoft Dynamics 365 Finance & Operations ERP platform and other business applications.
Manage security roles and authorization of users.
Responsible for Case Management to triage issues, conduct troubleshooting, assist end-users with functional questions, provide break-fix resolution.
Maintain system through test and deployment of patches and hotfixes.
Analyze Microsoft enhancements and updates to Dynamics, assessing impact to implementation and developing action plans to apply enhancements and eliminate issues.
Manage and report on metrics related to the operations, performance, and availability of Dynamics365 F&O
Manage non-production environments with configuration and data synchronization, automated backups, and decommissioning of environments no longer in use.
Proactively identify improvement or optimization opportunities based on best practices.
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