German Customer Success Specialist Fully Remote In Portugal

Are You a German Language Expert Were Searching for a Stellar Customer Agent!

About Us:
We specialize in creating transformative customer experiences that promote brand growth on a global scale. With extensive insights and advanced technology we design seamless journeys that exceed expectations. Whether youre a startup or an established brand we are your partner in success ready to support you through any complexity or aspect of your customer journey.

Role Overview:
As a Customer Support Advisor for a prominent international home furnishings retailer you will serve as the initial contact for customers and a key representative of the brand. Your responsibilities will include assisting customers through various remote channels providing product information addressing delivery issues troubleshooting accountrelated problems and ensuring accurate responses to inquiries while keeping detailed records of all interactions.

Key Responsibilities:

• Serve as the main point of contact for customers in your role as a Customer Support Advisor.
• Provide friendly and professional support to customers through remote communication channels.
• Share comprehensive product information and work to close sales during interactions.
• Assist customers with delivery inquiries tracking shipments and resolving issues.
• Address customer account management and software functionality concerns.
• Provide accurate and timely responses to customer questions.
• Keep detailed records of customer interactions and actions taken.

Requirements:

• Native German
• B2/C1 proficiency in English
• EU Citizenship or Portuguese Residency Card

Why Join Us:

• Attractive Salary: We offer competitive compensation packages that recognize your skills and experience ensuring your contributions are valued and rewarded.
• Performance Bonus: Alongside your salary there is an opportunity to earn performance bonuses based on your contributions encouraging you to excel in your role.
• Meal Allowance: Benefit from a meal allowance to help cover your meal expenses during working hours keeping you energized and focused throughout the day.
• Transportation Allowance: We provide a transportation allowance to ease the costs associated with commuting ensuring convenient and affordable travel options.
• Health and Life Insurance: Enjoy comprehensive insurance coverage that reflects our commitment to your wellbeing.
• Remote Work Environment: Enjoy the flexibility of working remotely allowing you to balance your professional and personal commitments more effectively.

Ready to start this exciting customer support journey Submit your application today and well reach out to you!

Remote Work :

No