Project Management - overseeing the end-to-end project management process to live, and for any further phases or enhancements to the Product
Operations Lead - Lead the BAU operation and liaison between the various operational and, IT and administration teams
Client relationship and management - developing and maintain the client relationship, look for new commercial opportunities, and implement and maintain BAU communication strategies with client and stakeholders
Product ownership - understanding and prioritizing user requirements, defining product features and driving product development
Carry out end-to-end leadership and program management, monitoring and managing client relationships and expectations.
Manage the project team including hiring, training and evaluation as well as collaborating with a wider cross-functional group and outsourced teams
Be responsible and accountable for regular monitoring and reporting on the project and moving forward, the business performance.
Develop operational policies and procedures and processes, implement these, and manage these once the project has been completed and implemented.
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