Service Supervisors

About Us:

GROW Women Leaders is seeking to hire a Service Supervisor. In this role you will be responsible for Operations Management Staff Management Customer Service and Team Leadership. Your contributions will help us work towards our mission of empowering women particularly immigrants and BIWoC to secure employment and advance their careers.

Job Description:

The Service Supervisor is responsible for overseeing the daily operations of the service department ensuring that all team members provide highquality service and customer satisfaction. This role involves managing staff monitoring service processes and handling customer issues to maintain a positive service experience. The ideal candidate will have strong leadership skills a customerfocused mindset and the ability to work effectively in a fastpaced environment.

• Supervise train and support service staff ensuring they adhere to company policies and standards.
  

• Develop and manage staff schedules to ensure adequate coverage and optimal service levels.
  

• Ensure exceptional customer service is always provided addressing and resolving customer complaints and issues promptly.
  

• Monitor customer feedback and implement strategies for improving service quality and customer satisfaction.
  

• Set and achieve service goals and objectives in alignment with the company s strategic vision.
  

• Stay updated on industry trends and best practices to enhance service delivery.
  

• Continuously seek opportunities to improve service processes and customer experiences.
  

• Assist in managing the service departments budget focusing on cost control and resource optimization.
  

• Track and report on service performance metrics including sales and customer satisfaction scores.
  

• Ensure accurate processing of service transactions and adherence to financial policies.
  

• Prepare and present regular reports on service performance staff issues and customer feedback to senior management.
  

Responsibilities:

• Organize and provide training programs to improve team skills and knowledge.
  

• Monitor and evaluate employee performance conduct regular performance reviews and provide constructive feedback.
  

• Create and manage work schedules to ensure adequate staffing levels during all shifts.
  

• Serve as a point of contact for escalated customer issues ensuring timely and effective resolution.
  

• Develop implement and refine service processes and procedures to ensure efficiency and consistency.
  

• Oversee the allocation and use of resources including staff equipment and materials.
  

• Ensure clear and effective communication with customers providing information and resolving inquiries.
  

• Support marketing efforts by promoting new services and special offers to customers.
  

• Identify and implement opportunities for improving service efficiency and quality.
  

• Maintain accurate records of service activities customer interactions and employee performance.
  

• Implement and enforce safety protocols to protect staff and customers maintaining a safe working environment.
  

Skills and Qualifications:

• Strong ability to lead motivate and manage a diverse team ensuring high performance and employee engagement.
  

• Skill in resolving conflicts and addressing employee and customer issues diplomatically.
  

• Strong writing skills for clear and concise reporting email communication and documentation.
  

• Active listening abilities to understand customer concerns and employee feedback fully.
  

• Capability to manage multiple responsibilities and prioritize tasks effectively.
  

• Keen attention to detail especially in managing customer interactions and operational processes.
  

• Understanding of budgeting principles cost control and financial planning related to service operations.
  

• Proactive in identifying opportunities for improvement and implementing solutions.
  

• Maintaining a high level of professionalism in all interactions with staff and customers.
  

Please send your resume cover letter and any relevant certifications to Be sure to include "Service Supervisor" in the subject line.

Please note that only selected candidates will be contacted for an interview.

Thank you for considering joining our team at GROW Women Leaders. We look forward to reviewing your application.