Member Services Representative

MEMBER SERVICES / CUSTOMER SERVICE REPRESENTATIVE (Permanent)
Our client a rapidly growing Pharmaceutical organization is seeking Member Service Representatives to join their team. This opportunity has a minimum of eight weeks inperson training and then becomes fully remote. This is an excellent opportunity with room for growth and a great worklife balance.

Responsibilities:

• Provide high levels of customer service during inbound phone calls from potential customers
  
• Gather information and enroll qualified members into a copay assistance program
  
• Provide all necessary information to guide members through the entire process
  
• Assist members by answering any questions they may have regarding the copay assistance program
  
• Learn the ins & outs of insurance plans in order to provide a supportive environment for members
  
• Work well independently as well as part of a remote team
  
• Complete special projects in a timely manner
  
• Other duties as assigned/as necessary
  

Details:

• Position is full time direct hire; standard 40hour work week
  
• Fully remote after initial minimum 8week inperson training period
  
• Must be available to work 3 evening shifts/week until 8:00 or 9:00PM
  
• $18.00 $21.00/hour depending on experience quarterly bonus potential potential 90day pay rate increase
  
• Health Insurance 401k Profit Sharing HSA Employee Assistance Program
  
• High School Diploma or GED required
  
• 3 years relative customer service or call center experience
  
• Stable employment history
  
• High level of professionalism as well regularly interact with management/leadership team as well as executive team
  
• Strong computer skills
  
• Strong organizational and time management skills
  
• Strong communication skills
  
• Selfmotivated
  
• Relocation not available
  
• Candidates must be authorized to work in the United States; Visa sponsorship is not available
  
• All employees and applicants please know that you have access at all times to New York State and Federal Labor Laws and Posters at the Government Agency websites: ;