Client Experience Representative Tier 2

• Efficiently service current clients once they have been onboarded by the Sales Team
  


• Supporting clients through the claims process billing inquiries policy changes coverage questions inspection disputes and any other client inquiry that may arise
  


• Field inbound calls/text/emails/faxes regarding customer service requests.
  


• Effectively communicate the impact that policy changes or additions can have to an insureds policy
  


• Investigate and solve complex problems with multiple parties involved
  


• Educate our clients on the details of their policies
  


• Identify and recommend crossselling and upselling opportunities
  


• Leverage technology to meet our client s evolving needs
  


• Work through customer service requests with quality and speed
  


• Build rapport to ensure that all clients are receiving the reputable G&G exceptional experience
  


• Work effectively in a collaborative team environment
  

Requirements

• A fastlearner who is meticulous diligent and proud about your work
  
• Adaptable positively embrace change and have a growth mindset
  
• Empathetic towards each client s unique needs
  
• Open to twoway feedback and coaching your success is our success!
  
• Interested in working in a fastgrowing startup environment
  
• Curious and willing to challenge the status quo
  
• Highlymotivated have an entrepreneurial spirit and a strong work ethic
  

• Excellent communication skills: written verbal and listening
  
• Insurance experience is not required we will reimburse licensing fees (license required before start date) and provide extensive training so you become an insurance expert!
  
• High School Degree or equivalent
  
• 1 to 2 years of relevant work experience
  
• Ability to multitask strong computer analytical decisionmaking time management and organizational skills
  

Benefits

• Competitive base salary monthly bonus opportunity $36k
  
• 15 days PTO 8 company Holidays Your birthday
  
• Flexible schedule
  
• G&G provides a rich benefits package including health dental vision and other supplemental health insurance options
  
• Retirement savings matching
  
• Companysponsored team outings
  
• $15/mo gym/health/wellness stipend that increases with tenure
  
• 5 Star office perks including WiFi Coffee Beer Wine Spirits and Snacks
  
• A positive noncorporate atmosphere where diversity is valued
  
• Opportunity to win an allinclusive trip to Mexico each quarter
  
• Dynamic career opportunities within a growing company