Perform Salesforce configuration changes, including but not limited to: user setup, profiles and roles, custom objects, new fields, page layouts, workflows, process builder, and validation rules.
Develop and maintain reports and dashboards to ensure data visibility and business intelligence.
Ensure data integrity by performing regular data audits and validation, including data cleansing.
User Support and Training
Provide user training and support to ensure effective use of the platform.
Create and maintain training materials and documentation for users and administrators.
System Enhancement
Work with stakeholders to define business requirements, processes, and objectives to scope projects and deliverables.
Evaluate and implement new Salesforce features and functionalities to optimize platform efficiency and effectiveness.
Collaborate with IT and other departments to manage integrations with other systems and third-party applications.
Compliance and Best Practices
Ensure compliance with company policies and procedures as well as industry standards.
Stay updated on Salesforce best practices and product updates, and advocate for their implementation within the organization.
Project Management
Lead and manage projects, including defining project scope, timelines, and resources, and ensure timely delivery.
Coordinate with various stakeholders to prioritize tasks and manage project progress.
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