Boutique Manager

Team management:

• Manage the team in terms of recruitment, leadership, training, performance appraisal.
• Supervise the organization and efficiency of the team = monitor individual and collective objectives, encourage team work, share knowledge and expertise.

Steer the business:

• Pilot and coordinate all the activities of the Boutique in accordance with the strategy and objectives.
• Ensure the business strategy is understood and deployed in the Boutique.
• Control, monitor, share and report the business, financial and budgetary indicators relating to the results of the Boutique.
• Develop and coordinate the sales to achieve the business objectives in accordance with the budget and the defined action plan.
• Analyze the sales, determining the best sellers and slow sellers, and take the appropriate corrective actions

Purchase collections for the Boutique:

• Ensure the consistency of the product assortment.
• Purchase collections for the Boutique in accordance with the guidelines and budget (OTB)

Customer Experience:

• Be responsible for the customer experience.
• Support the sales team on the shop floor.
• Ensure excellence in customer service in accordance with the Brand's standards: create a unique experience for each customer.
• Strongly encourage the teams to manage, use and develop the customer database.

Operate the boutique:

• Ensure the retail space is well maintained and the Visual Merchandising guidelines are respected.
• Ensure the stock is effectively managed and control procedures are implemented to anticipate and limit variations.
• Be responsible for properly implementing the Boutique Charter and the Boutique procedures (cash, stock management, personnel administration, security, etc.).
• Represent the Boutique both internally and externally: participate in promoting the boutique at customer events, internal projects.