As an Insurance Customer Service Representative you will play a pivotal role in our commitment to service and professionalism. This position offers the unique opportunity to be a part of a growthfocused agency. Our ideal candidate will provide exceptional service to clients answer inquiries and contribute to our teamoriented collaborative environment in a small but vibrant office setting.
- Service all inbound client inquiries for new and/or existing clients including Payments Renewals Cancellations Endorsements and Rewrites.
- Call on policyholders to deliver and explain policy analyze insurance program and suggest additions or changes.
- Use exceptional relationshipbuilding skills to establish trust with clients and maintain retention and product loyalty.
- Followup on leads generated from inbound calls and nonrenewal leads
- Treat each customer contact as a cross and upsell opportunity including financial products.
- Maintain accurate records and documentation of client interactions and transactions especially if quoting or rewriting.
- Respond to customer inquiries regarding policy questions changes billing and updates. Issue Insurance Documentation (COI ID cards etc.)
- Ensure consistent and prompt communication with clients to address their needs and concerns to ensure retention standards.
- Must have Florida 440 License. 220 License is a BONUS.
- 1 year in insurance industry is Required.
Requirements
Job Type: Fulltime
Pay: $18.00 $24.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
License/Certification:
- 440 or 220 license (Required)
Work Location: In person
Benefits
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Supplemental pay types:
Job Type: Full-time Pay: $18.00 - $24.00 per hour Expected hours: 40 per week Benefits: Paid time off Experience level: 1 year Shift: Day shift No nights Weekly day range: Monday to Friday No weekends Work setting: In-person Office License/Certification: 4-40 or 2-20 license (Required) Work Location: In person