Vacation Booking Specialist
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Job Description
This is a remote position.
We are looking for individuals to create unforgettable vacation experiences for our clients. We are committed to providing exceptional customer service and tailored travel solutions. We are looking for enthusiastic and detailoriented individuals to join our team as Remote Vacation Booking Specialists.
As a Remote Vacation Booking Specialist you will be responsible for assisting clients with their travel plans ensuring a seamless and enjoyable booking experience. You will use your knowledge of cruise lines resorts destinations itineraries and travel regulations to provide expert advice and recommendations. This role requires strong communication skills attention to detail and a passion for travel.
Key Responsibilities:
- Assist clients with selecting and booking travel packages including accommodations excursions and travel insurance.
- Provide detailed information on travel itineraries ship amenities and cabin options.
- Handle inquiries via phone email and chat ensuring prompt and courteous responses.
- Customize travel packages to meet clients specific needs and preferences.
- Process payments and manage booking records using our reservation system.
- Stay uptodate with the latest travel industry trends promotions and travel regulations.
- Resolve any issues or concerns that arise before during or after the cruise.
- Build and maintain strong relationships with clients to encourage repeat business and referrals.
Requirements
- Previous experience in travel booking or a related customer service role is preferred but not required.
- Knowledge of major cruise lines resorts and destinations is highly desirable.
- Excellent verbal and written communication skills.
- Strong organizational and timemanagement abilities.
- Proficiency in using reservation systems and CRM software.
- Ability to work independently and manage multiple tasks simultaneously.
- High level of attention to detail and accuracy.
- Passion for travel and providing outstanding customer service.
Benefits
- Competitive salary with performancebased incentives.
- Flexible work schedule with remote work opportunities.
- Comprehensive training and ongoing professional development.
- Travel discounts and industry perks.
- Supportive and collaborative team environment.
Experience: Proven experience as a travel agent or in a similar role within the travel industry preferred but not required Skills: Strong customer service and communication skills, excellent organizational and time-management abilities, and proficiency in travel booking systems (GDS) and software. Knowledge: In-depth knowledge of domestic and international travel destinations, airline and hotel booking procedures, and travel regulations. Certification: Certification as a Travel Agent (CTA, CTC, etc.) is a plus but not required Technology: Comfortable with remote work technology and tools such as CRM software, video conferencing, and online booking platforms. Availability: Ability to work flexible hours, including evenings and weekends, to accommodate clients in different time zones.
Employment Type
Full Time
