Care Operations Manager

• Oversee the enrollment process manage a team of contractors and jump in on highvalue cases
  
• Develop a coaching and training protocol for our caregivers to be supported by
  
• Align clinical experience with key outcome measures and conduct research to track our impact
  
• Define an organizational structure and operating model to support local and centralized clinical operations
  
• Recruit hire and manage Care Coaches Registered Nurses and other clinicians
  
• Coordinate caregiver enrollment and onboarding tasks and build a scalable experience that sets expectations and delights caregivers
  
• Act as the caregivers point of contact until our team scales
  

Requirements

• 4 years of experience in a clinical or care operations role at a seed to series C startup
  
• Strong communication attention to detail and organizational skills with the systems to manage many tasks at once
  
• Comfortability speaking on the phone with caregivers and being responsive and emotionally adaptable to their situations
  
• High tech savvy and excitement to get your hands dirty in setting up new systems for the clinical team with an eye for automation and scalability
  
• Demonstrated history of solving ambiguous problems and building new things from the ground up
  
• A learner s mindset with a history of seeking out and picking up new tools skillsets and perspectives
  
• Adaptability coachability a high level of motivation and a strong sense of urgency with comfort working in a fastpaced environment
  

Benefits

• Competitive salary and equity
  
• Health vision and dental insurance
  
• 401K
  
• Generous PTO
  
• Primarily inoffice with periodic WFH flexibility
  
• A great company culture with 5 clear core values:
  
• Take ownership
  
• Iterate quickly
  
• Uphold integrity
  
• Stay hungry
  
• Think different