Enrollment Coordinator

As an Enrollment Manager you will play a pivotal role in our mission to become the largest employer of family caregivers in the US. The Medicaid programs that we hire family caregivers through have extensive enrollment processes. You will be the person to build and scale our enrollment process and team.

The ideal candidate will have an unrelenting attention to detail drive for efficiency and knack for organization.

Responsibilities

• Enrollment Assistance: Manage the success of our caregivers through the journey of enrolling in paid caregiving programs. Follow up at various milestones with them and their stateappointed case managers to keep the process moving smoothly and all updates documented.
  

• System Ownership: Speed of service is what were known for. We leverage a highly efficient CRM system. Youll be in charge of keeping it up to date plus if you find a repetitive task or bottleneck you will be encouraged to automate it.
  

• Performance Tracking: Own and report on record key performance metrics including enrollment rates turnaround times and reasons for disqualification. Use this data to improve your effectiveness and share insights with the team.
  

• Relationship Building: We make referrals to various partners at the state level as part of the enrollment process. You will become their best friend and keep an open line of communication about the status of our referrals.
  

• Communication: Maintain clear and regular communication with caregivers addressing their questions concerns and providing updates on their enrollment progress.
  

• Documentation: Ensure accurate and organized documentation of all client interactions and enrollmentrelated activities.
  

Requirements

• Sales Account Management or Customer Success Experience: Previous experience owning a process in directtoconsumer sales process coordination customer service or a related field.
  

• Tool Mastery: A track record of making the most of software and systems to maximize efficiency. Experience with the bleeding edge of AI is a plus. Comfortable with tools such as Zoho Salesforce Monday HubSpot Zendesk or other CRMs.
  

• Organized: A love for organization and an eye for systems to maintain high service at scale.
  

• Proactive: Intuition and a strong sense of direction. You should be constantly identifying and acting on opportunities to make an impact not just waiting for tasks to be assigned to you.
  

• DataDriven: Strong analytical skills and the ability to use data to track and improve enrollment experience and rates. The intuition for what metrics to pull and what to focus on.
  

• Empathetic: Compassion and empathy for the challenges faced by family caregivers and individuals with disabilities and the ability to get on the phone to check in as needed.
  

• SelfMotivated: Proven ability to work independently set goals and achieve results.
  

• Reliable: Dependable and punctual with a commitment to meeting deadlines and delivering highquality service.
  

Benefits

• Competitive salary and equity
  
• Health vision and dental insurance
  
• 401K
  
• Generous PTO
  
• Primarily inoffice culture with flexibility