Senior Service Manager ID 2153

As a Senior Service Manager you will:

• Deliver CIS services as outlined in the SLAs.
  
• Manage Deployable CIS infrastructure and ensure system readiness per SLA.
  
• Coordinate with service lines CSSC and FSP for quality engineering support.
  
• Maintain DCIS Configuration Management for accurate asset tracking.
  
• Conduct risk assessments address obsolescence and initiate NSIP projects.
  
• Oversee Change Management plans and configuration baseline updates.
  
• Support annual Operation and Maintenance budget development.
  
• Update system documentation for operation maintenance and training.
  
• Manage contractor resources and service acceptance.
  
• Provide input for the Quarterly SLA report and SLA Change management process.
  
• Support project managers during project phases.
  
• Deputize for highergrade staff when needed.
  
• Perform other duties as required.
  

What You Bring to the Table:

• Bachelors degree in a related discipline with 3 years of relevant experience or 10 years of extensive related expertise.
  
• ITIL Foundation and Intermediate Certifications in relevant areas.
  
• Experience in IT services engineering planning operations maintenance and management.
  
• Proven line management experience with motivational and mentoring skills.
  
• Expertise in Configuration Management and Change Management processes.
  
• Skills in contingency planning budget planning preparation and execution.
  
• Experience managing smallscale CIS service implementation projects.
  
• Proven success in team leadership and service management.
  
• Familiarity with military telecommunications and information systems (VLF to Satellite EHF).
  
• Member of a recognized professional body.
  
• Experience in international military and civilian environments.
  
• Knowledge of NATO responsibilities and organization.
  

You Should Possess the Ability to:

• Write reports and deliver presentations effectively.
  
• Stay updated with advances in Information Technology.
  
• Lead and mentor a team successfully.
  
• Exhibit strong business and managerial skills including risk management and project execution.
  

What We Bring to the Table:

• Opportunities to work in an international environment.
  
• Engagement in impactful projects on international operations.
  
• Professional growth through advanced IT service management and military telecommunications systems.
  
• Collaborative work culture focused on innovation and excellence.
  

As a Senior Service Manager, you will: Deliver CIS services as outlined in the SLAs. Manage Deployable CIS infrastructure and ensure system readiness per SLA. Coordinate with service lines, CSSC, and FSP for quality engineering support. Maintain DCIS Configuration Management for accurate asset tracking. Conduct risk assessments, address obsolescence, and initiate NSIP projects. Oversee Change Management plans and configuration baseline updates. Support annual Operation and Maintenance budget development. Update system documentation for operation, maintenance, and training. Manage contractor resources and service acceptance. Provide input for the Quarterly SLA report and SLA Change management process. Support project managers during project phases. Deputize for higher-grade staff when needed. Perform other duties as required. What You Bring to the Table: Bachelor's degree in a related discipline with 3 years of relevant experience, or 10 years of extensive related expertise. ITIL Foundation and Intermediate Certifications in relevant areas. Experience in IT services engineering, planning, operations, maintenance, and management. Proven line management experience with motivational and mentoring skills. Expertise in Configuration Management and Change Management processes. Skills in contingency planning, budget planning, preparation, and execution. Experience managing small-scale CIS service implementation projects. Proven success in team leadership and service management. Familiarity with military telecommunications and information systems (VLF to Satellite EHF). Member of a recognized professional body. Experience in international military and civilian environments. Knowledge of NATO responsibilities and organization. You Should Possess the Ability to: Write reports and deliver presentations effectively. Stay updated with advances in Information Technology. Lead and mentor a team successfully. Exhibit strong business and managerial skills, including risk management and project execution. What We Bring to the Table: Opportunities to work in an international environment. Engagement in impactful projects on international operations. Professional growth through advanced IT service management and military telecommunications systems. Collaborative work culture focused on innovation and excellence.