Looking for Technology and Support Officer in Egypt

Roles and responsibilities

Support and coordinate the installation of 22 new Instant Network Schools focusing on technical aspect (connectivity power hardware upgrade etc)

• Design and implement a robust support mechanism for existing and future INS centres inline with Vodafone Foundation Group expectations
  
• Answer support requests in a timely and reliable manner inline with a predefined procedure
  
• Report on hardware replacement stock in country to Vodafone Foundation Group
  
• Support the onboarding and technical training of INS coaches via facetoface training and/or online webinars
  
• Support training of Vodafone Egypt volunteers (facetoface and/or online webinars) and help setup a support structure to be able to efficiently respond to the need
  
• Support the onboarding and technical training of the MoE designated technical focal point(s)
  
• Act as the main technical focal point for the MoE
  
• Attend regular programme management calls
  
• Complete regular reporting to keep all parties informed of key achievements and challenges
  

Essential Minimum Qualifications and Experience

• University degree or equivalent experience in one of the following: ICT/Telecoms/Network Engineering/DevOps
  
• Minimum 3 years working experience
  
• Experience in managing and delivering technical support processes
  
• Demonstrated experience and skills in facilitation and delivering training to others
  
• Familiarity with Linux server administration (preferably Red Hat family distributions) or a desire to learn
  
• Familiarity with Docker containers or a willingness to learn
  
• Understanding of solar power systems and awareness of basic maintenance
  
• Ability to travel frequently
  
• Fluency in English and Arabic (spoken and written)
  
• Egyptian nationality
  

Desirable Qualifications & Competencies

• Strong knowledge/understanding of educational technology
  
• Ability to multitask effectively and balance competing priorities and deadlines
  
• Excellent teamwork and problemsolving skills
  
• Solid writing skills
  
• Strong organizational interpersonal and communication skills
  

How to apply

Please send your application (cv cover letter) to by Saturday 17th August midnight