Administrative Assistant Health Care Industry AU Client

• Assisting with handling high volume of incoming telephone and internet enquiries.
  
• Scheduling services for our clients by restoring Care workers dependent on their qualifications and availability. Creating master rosters as well as managing daily changes to existing rosters.
  
• Handle anything from information requests feedback and general enquiries to complaints.
  
• Preparing inhome care assessments and drafting care plans to best meet client requirements.
  
• Maintaining client and care worker compliance and documentation according to government standards.
  
• Ensure all documentation is accurately and comprehensively completed in databases and software programs according to organization policies and procedures and legislative frameworks.
  
• Providing oncall services on rotation after hours on the weekends and on public holidays.
  

Requirements

• Proven 3 years of work experience as an Admin Assistant or a similar role.
  
• Excellent verbal and written communication skills
  
• Excellent time management skills and ability to multitask and prioritize work
  
• Attention to detail and problemsolving skills
  
• The ability to operate efficiently and deliver excellent service when under pressure
  
• Time management organizational skills & ability to manage competing priorities
  
• Relationship development skills to support diverse clients to achieve their goals and objectives
  
• Intermediate to Advanced Microsoft Office experience (Excel Word Outlook and CMS)