Field Engineer Metrology

• Work independently to maintain regular communications with customers.
  
• Provide prompt problem resolution to ensure total customer satisfaction.
  
• Perform applications support and development installation training and hardware/software maintenance of our clients inspection and metrology system.
  
• Proactively and reactively look for solutions to prevent problems from occurring at customer sites.
  
• Interface and communicate seamlessly with HQ teams and other regions as necessary.
  

Requirements

• Bachelors Degree in Electrical Engineering Electronics Computer Science Metrology preferred.
  
• 35 years of experience in a semiconductor manufacturing environment experience with Metrology and Inspection tools highly preferred.
  
• Robotics automation PLC programming experience.
  
• Command line machine setup experience.
  
• Provide technical service applications and hardware support directly to customers in the field at customers TD group focused on new and existing product and node development.
  
• Inhouse technical phone support and training sessions.
  
• Communicate with customers to diagnose problems with installed systems and corresponding applications.
  
• Ability to learn and service troubleshooting electrical/electronic/applications and overall equipment problems.
  
• Service customers under production timeline and meet customer expectations for troubleshooting installations service upgrades and perform maintenance as needed.
  
• Ability to manage projects and provide team leadership for both onsite and remote members.
  
• Concise and detailed reporting between Customer and R&D as well as between superiors and peers. Includes international teams and corresponding communication logistics.
  
• Support sales with presale applications/demonstrations with the support of local engineers close acceptance criteria and validate tools prior to shipment.
  
• Followup on open items and special applications/parts to ensure ongoing customer service and quality management.
  

Benefits