Sr Conversational Designer

Role: (Kore.ai) Sr. Conversational Designer

Location: Malvern PA (locals preferred )

Start date: 8/19/2024

Duration: 12mo

Domain: RETAIL

Visa: H1b ok (USC GC Preferred)

** Must have handson!! (Kore.ai)



Job Description:




Designs Conversation Scripts Bot Responses and user journey to create consumer facing Chatbots with personality character and human user interactions.
Responsible for Designing and testing of chat conversations flows and user journeys based on different bot personas.
Creative thinking of users conversational journey with a bot.
Thinking of different ways in which a user can speak with a Human or Bot agent.
Liaison between Delivery team to ensure delivery of intelligent and intuitive conversations for ease of customer understanding.
Develops mockups flows redlining and other creative prototyping related items.
Operates with a customer first mindset and designs client centric experiences endtoend to solve inquiries via multiple channels & touchpoints.

Qualifications:
10 years of experience in building User Personas and User journeys; exceptional creative thinking and writing skills
5 years experience in linguistic analysis Conversation design copy editing or similar role preferred in Content development roles.
Familiarity with chatbots voice enabled devices or other conversational channels.
Handson experience building chatbots & virtual assistants.
Proficiency in programming languages Java Python or JavaScript.
Extensive knowledge of Kore.ai platform and its features including bot development customization and integration capabilities.
Experience with natural language processing (NLP) & machine learning techniques for conversational AI.
Storyteller and editorial mindset with an ability to predict audience preferences.

AI