Exclusive Boutique Store Manager

About the Customer

Company is a diversified multinational holding company active in the manufacture and sale of finished watches jewelry watch movements and components.

About the Role

Designation : Exclusive Boutique Store Manager

MAIN RESPONSIBILITIES:

1. Sales Management

Achieve and exceed boutique sales targets by setting sales targets (both team and individual basis) to the team and leading the team with sales strategies.

Utilize various reports to review and analyze business results in order to purpose an action plan to reach targets

Conduct market research on market trend competitors sales to share with management

Be responsible on basic P&L: e.g. inventory discounts current running expenses

Be responsible for KPIs set by my management from time to time.

Willingness to work in Night Shifts / Airport Duty Free environment

2. Staff Management

Train position & discipline staff to reflect business strategy and meet sales goals

Manage coach and motivate staff to achieve sales goals

Establish accountabilities & performance expectations for staff

Allocate individualspecific qualitative and quantitative objectives to each staff member

Be responsible for the planning of monthly roaster for all the staff in the store

Ensure the grooming of the staff aligned with the guidelines of the brand

Participate in the staff recruitment process

Encourage and support the individual development of staff and build succession pipeline in the store

Conduct daily briefing to ensure target achievement and communication

3. Inventory Management

Be responsible for inventory management i.e. managing stock level and inventory counts

Supervise stock transfer stock take and daily inventory counts

4. Visual Merchandising & Store Maintenance

Be responsible for applying branch merchandising guidelines

Ensure timely window and interior product display rotation including new products and best seller items in order to maximize sales opportunity and meet the brand guideline

Maintain the highest standards of housekeeping for both sales floor window counters and stock rooms at all time

5. Administrative Management

Oversee all facets of store operations e.g. billing daily reconciliation report management reports cash management etc

Completion of all requested daily / weekly / monthly reports and documents

Implement and support of all security measures

6. Customer Service (including aftersales service)

Ensure best customer services & brand experience to customers to achieve high customer satisfaction

Ensure satisfactory aftersales service to customers

Attend to customer complaints when necessary

7. CRM

Lead the team to acquire build and maintain key customers

Implement activities to drive customer repeat visit and build customer loyalty

Coordinate instore events with the Marketing team

Work Location:

Bangalore

Work Experience:

10 Years of experience

Background and Requirements

Job Requirements:

Skill sets:

• Profile & Loss management
• Experience in inventory discounts current running expenses
• Goal Oriented
• inventory management

PROFILE:

Graduate or above

Good command of written and spoken English and Hindi

At least 10 years of solid experience in retail operations and managerial position with a successful track record from the luxury retail industry preferably from Wrist Watch industry

Technical skills in Microsoft Office Words Excel and PowerPoint

Good people management and excellent communication skills

Good team player

REMUNERATION:

As per industry standards

Open for negotiation