Assistant Manager Customer Support

• Sales Support & Customer Relationship Management: Collaborate closely with the sales team to provide presales support identify sales opportunities and build strong customer relationships.
• Issue Resolution & Escalation: Lead the team in resolving customer issues promptly and effectively while ensuring customer satisfaction.
• Team Leadership & Development: Manage and develop a highperforming customer support team providing coaching training and performance feedback.
• Process Optimization: Analyze customer support processes and implement improvements to enhance efficiency and customer experience.
• Data Analysis & Reporting: Utilize customer data to identify trends measure performance and inform strategic decisionmaking.

• Team Leadership: Ability to lead motivate and develop a highperforming customer support team.
• People Management: Strong interpersonal skills to build rapport and trust with team members.
• Performance Management: Proficiency in setting goals providing feedback and conducting performance reviews.
• Change Management: Ability to adapt to changing business needs and implement necessary changes within the team.

• Customer Empathy: Ability to understand and respond to customer needs and emotions.
• Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and team members.
• Problemsolving: Strong analytical and problemsolving skills to resolve customer issues efficiently.
• Active Listening: Ability to actively listen to customers and understand their concerns.

• CRM Proficiency ( Preferable ): Expertise in using customer relationship management (CRM) software to manage customer data and interactions.
• Data Analysis: Ability to analyze customer data to identify trends patterns and areas for improvement.
• Process Improvement: Strong process improvement skills to optimize customer support operations.
• Technical Aptitude: Understanding of the companys products or services to provide effective support.

• Business Understanding: Knowledge of the companys business model and goals to align customer support with overall objectives.
• Crossfunctional Collaboration: Ability to work effectively with other departments (sales marketing operations) to ensure seamless customer experiences.
• Sales Support: Understanding of sales processes and ability to provide effective support to the sales team.
• Financial Acumen: Basic understanding of financial metrics and budgeting to manage customer support costs.

• Conflict Resolution: Ability to handle difficult customer situations and resolve conflicts effectively.
• Time Management: Strong organizational and time management skills to prioritize tasks and meet deadlines.
• Flexibility: Adaptability to changing priorities and work environments.

customer support,management,communication