Service Sales Engineer Elevator Industry Kuwait - Itineris
Posted on :
26-07-2024
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1 Vacancy
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Job Description
This position is only available to Arabicspeaking applicants who currently reside in Kuwait.
Role Summary:
Service Sales Engineer understands the companys products and processes to provide full technical and administrative support to the service sales team during the tender and implementation of the projects. This role is crucial in maintaining strong customer relationships by acting as an extension of the field service sales force.
Position Location: Kuwait
Business Industry: Elevators Escalators and Moving Walkways
Main Duties and Responsibilities:
- Process service sales leads and prepare and submit prequalification and tender documents to clients.
- Study inquiries and tenders regarding commercial and technical matters liaising with the technical department and factory for any required clarifications support and assistance.
- Serve as a liaison between departments the factory clients and stakeholders to provide services that meet clients needs cost and time constraints and necessary solutions.
- Coordinate with other departments (Finance HSE etc.) to gather necessary information for submitting quotations and tenders including arranging bonds and special approvals.
- Organize and file service sales records such as tenders specifications queries contracts invoices receipts communications and reports.
- Review check and update all documentation and contact customers to resolve any queries.
- Maintain service sales records in the system prepare reports and provide information to the finance department in coordination with the Service Sales Manager on incoming and completed orders for cash flow forecasting.
- Clarify client requirements and prepare final agreed specifications and inquiries.
- Prepare compliance statements for projects in coordination with the Service Sales Manager.
- Act as the account manager for customers within your portfolio handling all matters related to their accounts.
- Be the first point of contact for urgent calls inquiries emails and messages.
- Manage correspondences and communications between the service sales team and clients/stakeholders.
- Achieve assigned Renewal Conversion Recapture 3rdParty Repair and MOD sales targets.
- Ensure timely and accurate processing of orders responses and customer feedback.
- Responsible for the collection of accounts receivables under your portfolio.
- Monitor customer accounts and provide data analysis reports and relevant information to assist the service sales team.
- Meet with clients consultants contractors and facility management regularly to ensure firstclass customer service.
- Monitor customer accounts and provide data analysis reports and relevant information to support the service sales team.
- Ensure adherence to HSE policies and procedures IMS and corporate standards including compliance with legal and local regulations.
Requirements and qualifications:
- Bachelors Degree in Engineering (Mechanical/Electrical).
- Relevant certifications will be an added advantage.
- Minimum 5 years of experience in the Elevator industry.
- Excellent negotiation and persuading skills.
- Excellent presentation and creativity skills.
- Solid technical background in SAP VIEW and other Sales software relevant to the industry.
- Problemsolving and conflictmanagement skills.
- Excellent communication skills in Arabic and English.
- Strong decisionmaking skills.
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Employment Type
Full Time
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