Hire Controller

OCU Group are experiencing a significant amount of growth. This has given us the opportunity for a Hire Controller to join our Plant and Departmentteam in Levenshulme.

The Hire Controller plays a key role in coordinating the rental and hire of equipment & machinery to our internal customers. This role involves managing internal customer inquiries processing orders scheduling deliveries and collections and ensuring excellent customer service throughout the hire process.

Duties and Responsibilities

Customer Service:

• Serve as the primary point of contact for internal customer inquiries providing information about available equipment rental terms pricing and delivery options.

• Build and maintain strong relationships with internal customers understanding their needs and requirements to recommend suitable hire solutions.

Order Processing:

• Receive and process hire orders from internal customers accurately recording details of equipment required rental durations and delivery/collection dates.

• Generate hire agreements and contracts ensuring compliance with company policies and terms of hire.

Equipment Management:

• Coordinate the allocation and availability of equipment from the hire fleet to fulfil customer orders liaising with internal departments (e.g. operations logistics) as needed.

Logistics and Scheduling:

• Organise and schedule deliveries and collections of hired equipment coordinating with drivers transport companies and customers to ensure timely and efficient service.

• Communicate delivery/collection schedules and instructions to relevant parties and provide updates on any changes or delays.

Record Keeping and Reconciliation:

• Maintain accurate records of hire contracts equipment availability delivery schedules and customer communications using internal databases or software systems.

• Engage in reconciliations with key suppliers ensuring live hire reports are uptodate and accurate.

Problem Solving and Issue Resolution:

• Address customer concerns complaints or issues related to hire orders promptly and professionally working to find satisfactory resolutions and prevent recurrence.

• Escalate complex or unresolved issues to management as necessary providing detailed information and recommendations for further action.

Skills and Experience

• Previous experience in the equipment rental or construction/utilities industry.
• Strong communication and interpersonal skills with the ability to engage with customers colleagues and suppliers effectively.
• Excellent organizational and time management abilities with the capacity to multitask and prioritise tasks in a fastpaced environment.
• Proficiency in using computer systems and software applications for order processing data entry and record keeping.
• Knowledge of equipment hire procedures safety regulations and industry standards is advantageous.

Additional Requirements:

• Commitment to upholding high standards of customer service professionalism and integrity in all interactions and transactions.
• Willingness to learn and adapt to new technologies processes and industry developments to enhance job performance and efficiency.

Company Background

Established in 1994 OCU Group is one of the fastest growing utility engineering contractors in the UK with a long successful track record in delivering customerfocused civil engineering solutions.

Working directly with many of the countrys leading bluechip power water telecoms and rail clients we are looking for the very best talent to join our growing team.

We pride ourselves on empowering our employees and offering opportunities for them to take control of their own personal development and career progression in a supportive environment.

We believe that being successful is a choice.

We choose to be successful.

We are OCU One Company United.

We celebrate difference and appreciate diverse backgrounds. We encourage everyone who join us to be themselves at work and create inclusive teams in our workplace.