Head of Reception and Guidance

Job Duties:

Manage and organize reception and guidance operations to ensure a positive visitor experience.
Supervise the reception and guidance team and distribute tasks among them.
Deal with visitor inquiries and complaints and solve problems effectively.
Provide information and guidance to visitors regarding available facilities and services.
Follow up and document all transactions and procedures to ensure smooth workflow.
Develop and improve reception and guidance procedures based on visitor feedback and performance.
Required Skills:

Strong leadership skills to manage and direct the work team.
Excellent communication skills to provide information clearly and to deal with visitors effectively.
Ability to solve problems and make quick and professional decisions.