Customer Service Officer
Posted on :
27-07-2024
Employer Active
1 Vacancy
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Job Description
Job Title Customer Service Officer
Location Lagos
Our client is one of the leading insurance firms in Nigeria with location across different states in Nigeria. They provide life insurance business and nonlife Insurance business services to Organizations and Private individuals.
The Company is seeking to hire a Customer Service Officer to manage customer queries and complaints. He/She will be responsible for processing orders modifications and escalating complaints across various communication channels.
The ideal candidate for this position should possess strong customer service skills including the ability to maintain composure under pressure and have a solid foundation in computer operations.
Key Responsibilities:
- Maintaining a positive empathetic and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Attend to inbound and outbound mails.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders forms applications and requests.
- Keeping records of customer interactions transactions comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Create agency code and other assigned tasks.
Requirements
- Good First Degree in any relevant field.
- Proficiency in the use of Microsoft Office.
- Minimum of 2 years Cognate experience as a Customer Service Representative or in similar role in the financial industry.
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to prioritize and manage time effectively.
- Excellent written and verbal communication skills
- Excellent teamwork skills.
- Ability to work with minimal supervision and pay attention to details.
Benefits
N120000 Month net Other benefits
Employment Type
Full Time
Key Skills
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