Cruise Booking Specialist
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Job Description
This is a remote position.
We are looking for individuals to create unforgettable cruise experiences for our clients. We are committed to providing exceptional customer service and tailored travel solutions. We are looking for enthusiastic and detailoriented individuals to join our team as Remote Cruise Booking Specialists.
As a Remote Cruise Booking Specialist you will be responsible for assisting clients with their cruise travel plans ensuring a seamless and enjoyable booking experience. You will use your knowledge of cruise lines itineraries and travel regulations to provide expert advice and recommendations. This role requires strong communication skills attention to detail and a passion for travel.
Key Responsibilities:
- Assist clients with selecting and booking cruise packages including accommodations excursions and travel insurance.
- Provide detailed information on cruise itineraries ship amenities and cabin options.
- Handle inquiries via phone email and chat ensuring prompt and courteous responses.
- Customize travel packages to meet clients specific needs and preferences.
- Process payments and manage booking records using our reservation system.
- Stay uptodate with the latest cruise industry trends promotions and travel regulations.
- Resolve any issues or concerns that arise before during or after the cruise.
- Build and maintain strong relationships with clients to encourage repeat business and referrals.
Requirements
- Previous experience in travel booking or a related customer service role is preferred but not required.
- Knowledge of major cruise lines and destinations is highly desirable.
- Excellent verbal and written communication skills.
- Strong organizational and timemanagement abilities.
- Proficiency in using reservation systems and CRM software.
- Ability to work independently and manage multiple tasks simultaneously.
- High level of attention to detail and accuracy.
- Passion for travel and providing outstanding customer service.
Benefits
- Competitive salary with performancebased incentives.
- Flexible work schedule with remote work opportunities.
- Comprehensive training and ongoing professional development.
- Travel discounts and industry perks.
- Supportive and collaborative team environment.
Previous experience in travel booking or a related customer service role is preferred but not required. Knowledge of major cruise lines and destinations is highly desirable. Excellent verbal and written communication skills. Strong organizational and time-management abilities. Proficiency in using reservation systems and CRM software. Ability to work independently and manage multiple tasks simultaneously. High level of attention to detail and accuracy. Passion for travel and providing outstanding customer service.
Employment Type
Full Time
