Soft Services Manager

The Soft Services Manager will oversee the delivery of all soft services at the clients Head Office including cleaning workspace experience waste management floor champions and catering subcontractors.

Your primary focus will be to ensure these services are delivered in accordance with contractual KPIs prioritising an exceptional customer experience. This is an exciting opportunity to work with an extremely prestigious client and a high end corporate office environment.

If you are a leader with a commitment to excellence in service delivery and a focus on customer satisfaction we invite you to apply for this pivotal role. Join us in maintaining and enhancing the high standards of our clients head office environment.

Key Responsibilities
Site management for soft service soft service delivery on the client Head Office Building inclusive of Cleaning Workplace Experience Waste management floor champions and Catering subcontractors.
Direct line management of the allocated teams accountable for performance management development and engagement across the site.
Responsibility for selfdelivering cleaning audits across the site
Leading a behavioural safety culture across the site and with your team through actions reporting and compliance
Engaging with client and key stakeholders effectively communicating the business messages and identifying and delivering business growth and efficiency opportunities

Professional and Personal Competencies/Qualifications

Experience managing the specified service lines with credible results

Service and outcome oriented with commercial mindset to grow servicerelated revenue

A selfstarter able to work on their autonomously and drive results

Effective communication skills

Excellent written English and oral communication skills

Experience of managing people teams and change programmes

Expert resource to support future projects from a soft services perspective