Front Office Manager Chennai

Guest Services:

• Greet and welcome guests providing a warm and friendly environment.
  
• Address and resolve guest complaints and concerns in a timely and professional manner.
  
• Ensure all guest inquiries and requests are handled promptly and efficiently.
  

Staff Management:

• Recruit train and supervise front office staff including receptionists concierge and bell staff.
  
• Schedule and manage staffing levels to ensure adequate coverage at all times.
  
• Conduct regular performance evaluations and provide feedback and coaching to team members.
  

Operations Management:

• Oversee the daily operations of the front desk ensuring smooth and efficient checkin/checkout processes.
  
• Manage room assignments and reservations to maximize occupancy and revenue.
  
• Ensure compliance with hotel policies and procedures.
  

Financial Responsibilities:

• Assist in the development and management of the front office budget.
  
• Monitor and control expenses ensuring adherence to financial targets.
  
• Handle billing and payment processes ensuring accuracy and efficiency.
  

Communication and Coordination:

• Coordinate with other departments (housekeeping maintenance etc.) to ensure seamless guest experiences.
  
• Communicate effectively with staff and management providing regular updates and reports.
  
• Handle correspondence and communication with guests travel agents and booking platforms.
  

Technology and Systems:

• Ensure proper use and maintenance of front office systems and software.
  
• Train staff on new technologies and system updates.
  
• Troubleshoot and resolve technical issues related to front office operations.
  

Quality Assurance:

• Monitor guest feedback and implement improvements to enhance guest satisfaction.
  
• Conduct regular inspections of the front office area to ensure cleanliness and organization.
  
• Maintain a high standard of personal appearance and professionalism.