RQ07745 - Systems AdministratorOperations Support Specialist - Intermediate

Deliverable:

• Systems Deployment Operations and Management.
  

Responsibilities:

• End to End monitoring of OPS Services and underlying infrastructure like mainframes UNIX Windows servers storage and network devices 24/7/365 to ensure these are available as per defined SLAs by taking prompt necessary actions or escalating to Tier2/3 or vendors as needed. These services include critical essential time sensitive public facing applications websites systems subsystems which are hosted in OPS Guelph Kingston and regional data centres.
  
• Responding to high priority requests and Incidents.
  
• Participate in system recovery and service restoration efforts and meetings.
  
• Provide Operational system updates/upgrades apply patches and address issues involved during these tasks.
  
• Initiating established recovery and or escalation procedures.
  
• Implementing Change requests for mainframe midrange and network Platforms.
  
• Ensuring Service level commitments to ITS clients and stakeholders and broader public sector agencies are met.
  
• Participating in developing and delivering related training communications and procedural documentation.
  
• Participates in departmental initiatives such as Shift left and Agile monitoring.
  
• Participate in Yearly Systrust Audit.10Participates in semi Annual Disaster recovery exercises.
  

Requirements

Experience and Skill Set Requirements:

Must Haves:

• 58 years of demonstrated experience supporting large zOs mainframe systems
  
• Knowledge with Unix and Wintel servers
  
• Service Management Tools such as eSMT CIT Remedy and ITIL.
  
• Need to be flexible with working hours including short notice for shifts (7:00 AM to 7:00 PM 7:00 PM to 7:00 AM holidays or weekends).
  

Skill Set Requirements:

Experience supporting large ZOS mainframe systems:

• 58 years of demonstrated experience supporting large zOs mainframe systems
  

Demonstrated knowledge with Unix and Wintel servers and Network Peripherals:

• 58 years of demonstrated knowledge of server OS hardware components and end to end system management.
  

Incident and Change Management:

• Demonstrated of Incident and Change Management activities.
  
• Demonstrated ability for strong documentation and writing skills.
  
• Demonstrated experience in presentation verbal and written communication skills.
  

Knowledge of System and Application Monitoring Tools:

• Demonstrated knowledge of infrastructure monitoring and performance tools.
  

Knowledge of Service Management Tools such as eSMT CIT Remedy and ITIL:

• Demonstrated knowledge of Service Management Tools such as eSMT CIT Remedy and ITIL.
  

knowledge of Communications Collaborations and analytics tools:

• Demonstrated knowledge of OS365 Suite of products and Power BI.