SERVICENOW JUNIORMID - Hybrid Remote - Lisbon OR Porto

Tasks

• Participate in strategic projects to clients that operates in multiple industries
• Defining and implementing technical and business requirements to implement Service Now platform (ITSM ITOM GRC ESG etc)
• Working closely with ServiceNow technical teams
• Supporting the team management
• Overseeing application and workflow configuration
• Interpret the organizations strategic objectives and transform them into tactical and operational objectives
• Analyse clients technological transformation and engineering improvement opportunities and provide relevant and practical solutions to address those needs
• Developing clientspecific reporting processes and integration components
• Providing trusted advice on how digital transformation and technology enablement can lead to improved performance
• Contribute to proposals and client presentations for complex IT delivery projects
• Contributing to clients business development

Requirements

• Bachelors degree in engineering Informatics Management or similar fields of study
• 2 years of experience in Consulting and/or HighTech industry
• 1 years of professional experience in ServiceNow projects defining strategic plans/directors of information systems/information technologies or redefinition of technological Architectures with medium/high complexity ITIL HR and other modules
• Knowledge in BPMN 2.0
• Knowledge in IT Governance and ITSM Frameworks
• Experience in governance and people/skills/culture change management associated with transformation projects
• Handson transformation experience in working on the clientside and project teams
• Full English Proficiency
  

Ideally youll also have

• ServiceNow certifications
• Experience in Agile and DevOps
• Experience in Design Thinking