Working on virtualization technologies like HyperV
Candidate will be responsible for troubleshooting of tickets monitoring the server infrastructure and handling escalated tickets of low to medium complexity
Deliverables will include ticket ownership response resolution and update and handle escalated tickets from various levels.
Ensure adherence to customer SLAs across all levels
Collaborate with fellow system administrators and support team members
Requirements
Thorough knowledge of Windows Server Environment
Experience into web hosting industry preferred
Outstanding troubleshooting skills
Ability to multitask and handle pressure
Excellent communication skills
Ownership and followup skills
Should be able to perform independently and in teams
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