Virtual Assistant

Open to all Filipino citizens residing in the Philippines

Position: Virtual Assistant
Working hours: 9am5pm PST or EST
Salary Range: $USD/month

About the company:

The Human Reach is a premier provider of coaching services dedicated to enhancing individual and organizational performance through highquality personalized coaching.

About the role:

The Human Reach is seeking a diligent and proactive Virtual Assistant to support the Head of Coaching in managing and optimizing our coaching programs. The ideal candidate will have proven experience as a virtual assistant or in a similar administrative role excellent communication and interpersonal skills and strong organizational and time management abilities.

Duties and responsibilities:

Administrative Support:

• Assist the Head of Coaching with daily administrative tasks including scheduling email management and calendar coordination.
• Prepare and organize documents presentations research and reports as needed.

Client Coordination:

• Serve as a liaison between clients and the Head of Coaching ensuring timely communication and addressing client inquiries through our Help Desk tickets email and phone within 24 business hours of receiving an inquiry/ticket.
• Schedule and manage coaching sessions ensuring all logistics are in place for a seamless client experience.

Program Management:

• Support the development and implementation of coaching programs by coordinating schedules resources and materials.
• Assist in tracking program performance metrics and participant progress.

Content Support:

• Help create edit and update coaching materials resources and tools in collaboration with the Head of Coaching.
• Ensure all content is engaging relevant and tailored to the specific needs of clients.

Team Collaboration:

• Work closely with the coaching team to support various projects and initiatives.
• Facilitate effective communication and collaboration within the team.

Continuous Improvement:

• Stay updated with industry trends and best practices in coaching and virtual assistance.
• Suggest and implement innovative strategies to enhance the efficiency and effectiveness of coaching operations.

Qualifications:

• Proven experience as a virtual assistant or in a similar administrative role with tenure at companies for 2 years. Job hoppers will not be considered.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency in using virtual collaboration tools and platforms including Google Suite Canva Slack and Calendly.
• Ability to multitask and prioritize tasks effectively.
• High level of attention to detail and accuracy.
• Ability to work 9am 5pm PST or EST.

Preferred Qualifications:

• Experience in coaching personal development recruitment and Human Resources. This is required for eligibility for a higher pay rate.
• Familiarity with content creation and editing.
• Knowledge of performance metrics and reporting tools.