German Customer Service Agent in Lisbon

Job Title: Customer Service Support Agent German

Location: Lisbon Portugal

Languages Required: German (C2 level) English (B2 level)

Job Description:

About the Role:We are looking for a dynamic and customeroriented individual to join our customer service team in Lisbon. As a Customer Service Support Agent you will be the first point of contact for our Germanspeaking customers delivering topnotch support and ensuring customer satisfaction.

Key Responsibilities:

• Provide exceptional customer support via phone email and chat in German.
• Assist customers with inquiries technical issues and other supportrelated questions.
• Resolve customer complaints and provide accurate valid and complete information by using the right methods/tools.
• Follow communication procedures guidelines and policies.
• Keep records of customer interactions process customer accounts and file documents.
• Collaborate with various departments to resolve customer issues in a timely manner.
• Stay uptodate with product knowledge and company policies to provide accurate information.
• Contribute to a positive customer experience and satisfaction.

Requirements:

• Proficiency in German at a C2 level (native or nearnative fluency).
• Proficiency in English at a B2 level (conversational fluency).
• Previous experience in customer service or a related field is a plus.
• Excellent verbal and written communication skills.
• Strong problemsolving skills and the ability to remain calm under pressure.
• Good multitasking and timemanagement skills.
• Willingness to relocate to Lisbon Portugal.
• Team player with a positive attitude and a strong work ethic.
• Basic computer knowledge and proficiency with technology tools.

Benefits:

• Competitive salary and performance bonuses.
• Relocation package to assist with moving to Lisbon.
• Opportunities for career growth and development.
• A vibrant and inclusive work environment.
• Comprehensive training and professional development programs.
• Health insurance and other employee benefits.

How to Apply:If you are passionate about delivering excellent customer service and looking for an exciting opportunity to work in a multicultural environment we would love to hear from you.