VB Network specialistVOIS
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Job Description
Zero misses on process and escalations
•To coordinate with Vendors and 3rd Parties on priorities based in situation and impact to customer business
•To understand the business impact and sensitize the reported or proactively observed fault/issue and carry out proper much needed escalation within the management
•Ensure customers are regularly updated about the ongoing issues.
•Individual has to be confident and should be able to handle customer effectively (Individual would need to join customer bridge calls for troubleshooting or during an escalation to keep customer appraised of progress)
•Individual should effectively multitask and also is responsible for queue management
Employment Type
Full-time
