Lead Account Manager
Posted on :
23-07-2024
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Job Description
As a Lead Account Manager you will be pivotal in managing postsale relationships and account management at ArevMedia Marketing. Your primary goal is to ensure the success and smooth operation of your accounts maintaining regular updates on account performance for our clients. You will manage document and optimize our people systems and processes to enhance customer onboarding satisfaction and product improvement.
About ArevMedia:
We are a dedicated team of passionate leaders who have worked diligently to make ArevMedia one of the largest and strongest Ecommerce Growth Agencies in the United States. Our tightknit team includes Strategists Media Buyers Customer Success Managers Graphic Designers Photographers Videographers Email Marketers Copywriters Developers and more.
Our mission is to make our clients happy by growing their businesses profitably and providing a worldclass experience. We achieve this through comprehensive employee training support for growth and learning and fostering a positive company culture. We value enjoyment in your career as much as excellence.
Key Traits:
Talent and experience are important but we admire most your commitment to improvement high performance standards and determination to get it done no matter what.
Responsibilities:
Team Values: Embody and promote team values set and achieve department objectives and innovate to meet those objectives.
Customer Journey: Provide an excellent customer journey deepen relationships deescalate concerns and minimize refunds or reputation damage.
Onboarding and amp; Offboarding: Act as the bridge between the client and ArevMedia ensuring all necessary information is relayed and documented. Conduct professional and supportive offboarding gathering client feedback for process improvement.
Team Accountability: Hold the team accountable for due dates SOPs training and projects. Identify new client needs and provide the highest standard of client care.
Proactive Communication: Maintain proactive communication with clients about account performance providing plans to optimize or improve the account.
Primary Objectives: Increase average customer retention reduce complaints refunds and churn and increase reviews referrals and references. Identify new revenue opportunities through campaign expansions or upsells.
Qualifications:
Marketing/Lead Generation: Holistic understanding of marketing and lead generation.
Mindset and amp; Drive: Hold yourself to the highest performance standards and be resilient in the face of obstacles or failure.
Collaboration: Enjoy meeting new people and working collaboratively to accomplish shared goals.
SelfStarter: Comfortable working remotely managing your schedule workload and meeting deadlines without direct supervision.
Communication: Confident and comfortable interacting with others especially in coaching and setting expectations.
Proactive: Strive to get ahead of problems and start conversations.
Flexibility: Available for meetings and communication with clients during U.S. business hours.
Team Player: Thrive in a team environment ask for help when needed and communicate obstacles proactively.
Coachability: Open to feedback and committed to personal and professional growth.
Analytical Thinking: Ability to think analytically with numbers and data.
Delegation: Capable of delegating tasks efficiently.
Communication Skills: Excellent written and verbal communication able to relay complex strategies with clarity.
Client Relations: Skilled in navigating client objections and innerteam disagreements.
Tech Savvy: Interest in software and products experience with CRMs project management tools and customer success management platforms.
This Job Isnt For You If:
Lack of direct account management experience.
Poor communicator or leader.
Unreceptive to constructive criticism.
Not a team player.
Misaligned with company core values.
Not detailoriented.
Procrastinator.
Unfamiliar with eCommerce.
Not passionate about company growth.
Compensation: To be discussed
Hours: 9:00 AM 5:00 PM EST (flexible if outside the US)
Employment Type: 1099 Remote
Core Values:
Nobody is bigger than the team.
Hard work beats talent but planning beats hard work.
We dont make excuses. We take responsibility.
All in or nothing.
Always be growing.
Job Type: Fulltime
Benefits:
Paid time off
Work from home
Schedule:
8hour shift
Monday to Friday
Application Questions:
Do you have experience working as an account manager in the agency space and are you familiar with Facebook/Google and Email platforms
How many accounts/clients can you manage at once
Experience Required:
Clickfunnels/GoHighLevel: 1 year
Ecommerce: 1 year
Digital marketing: 1 year
Branding: 1 year
Customer Success: 1 year
Customer retention: 1 year
Facebook Ads: 1 year (preferred)
Google Ads: 1 year (preferred)
Work Location: Remote
Employment Type
Full Time
Key Skills
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