Program Manager in Richmond VA HYBRID -740081

One of our premier clients is looking for a Program Manager in Richmond VA (HYBRID) for a contract position. If interested please submit your resume ASAP indicating (1) current location (2) desired hourly rate W2 or 1099 (3) Your email address. **RESPONSIBILITIES:** Provide expert level support services to employees for hardware and software needs. Implement service improvements to support field. Complete incident resolution at the highest levels of customer service. Standardize help request processes and approaches. Manage broadcasts and communications statewide regarding IT actions from client that effect employees. Monitor Support Hub Queues for completion and dispositioning to other program areas. Explore opportunities for process improvement. Create and manage relationships with internal/external customers and vendors. Assist in developing goals and objectives then identify measure evaluate and report appropriate metrics for the team and individual team members.
**REQUIRED SKILLS:** Current Project Management Professional (PMP) from the Project Management Institute (PMI) Candidate must have a minimum of 15 years experience managing large projects Solid understanding of software development life cycle models as well as expert knowledge of both Agile and Waterfall project management principles. Balance business/technical background with sufficient level of technical background to provide highly credible leadership to technology teams. Microsoft Office products (Word Excel Access Outlook Visio PowerPoint Project Server) Bachelor Degree